Scaling coaching with structure – and a Performance Coaching Trainee from Penn State University.

While serving as leader of OECs Field Services Group, Shane was tasked with proving a brand-new coaching model could work, starting with no team, no precedent, and high expectations from multiple major automakers, including Ford, General Motors, Honda, Nissan, Volkswagen, and more.

Fred Beans Wholesale Parts, one of the largest parts operations in the U.S., became an early testbed. With the tools and structure that Shane led the development of in place, he took a bold risk: assigning a new coach with no industry background to lead the engagement.

At the start, the Parts Director was… not happy. But it didn’t take long for the coaching program to start to make an impact.

The result? Reluctance turned into trust – and then loyalty. By the end, the client tried to hire the coach away. Twice! That moment was just further validation that this system worked – and helped OEC truly unlock national scaling.

Outcomes:

• Improved inventory flow and operational alignment
• Better team communication and coaching buy-in
• Strong automaker-aligned performance KPIs
• Strategic validation of Shane’s coaching framework

⬇️ Watch the testimonial